English 
Get Help for Heaventools Products
Need quick help? Browse our FAQ section for answers to the most commonly asked questions. For non-technical issues, check Ordering, billing, and delivery FAQ. For additional assistance, please reach out to Technical Support via 
email.
Contact Support
Our programs are being actively maintained by real live human beings, and if there is a problem somebody will be on the case! Please submit your inquiry using the form below, and we will do our level best to get back to you within 24 hours, though often within 1-2 hours, including on most weekends and during off-hours.
A note about privacy: Your email address will never be shared with anyone. Providing your email address gives us the possibility to get back to you if we have problems recreating your bug report — and we can say 'thank you' personally.
Email Support
We believe that our website is typically the quick and easy way to find the information you are looking for. For additional assistance, contact technical support via email.
We are always looking for ways to make our software more useful to you, so please let us know what you think. This helps us focus our time on features people are really interested in. If you have any thoughts to share, please don't hesitate to reach out. Whether you have questions, feature requests, comments, or simply want to say hi, feel free to send us an email.
The more information you provide, the faster we can answer your question, resolve the issue, or offer a workaround.
Please consider including the following details in your message when reaching out to support.
Program Details: Provide the program name and version as shown in the Help|About menu.
Windows Version: Specify your current Windows operating system version.
Issue Description: Elaborate on the issue you're facing, providing comprehensive details. If applicable, consider attaching a screenshot that illustrates the error. Outline the steps required to replicate the problem.
Sharing Files: Sometimes it's impossible to reproduce the problem or find the root cause of the error without looking into the file itself. In such instances, we might request that you send us your executable file. Please rest assured that any files you share with us will be treated with the utmost confidentiality.